Terms and Conditions
Terms & Conditions – Kharibaoli.co.in
Welcome to Kharibaoli.co.in. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase or using our services.
1. User Agreement
By using Kharibaoli.co.in, you agree to:
Provide accurate and genuine personal information during registration or checkout
Use the website only for lawful purposes and not engage in fraud, hacking, or violation of intellectual property
Accept responsibility for maintaining the confidentiality of your account details (username, password, etc.)
Be financially responsible for all transactions made through your account
Kharibaoli.co.in reserves the right to suspend or terminate accounts involved in suspicious, harmful, or abusive activities.
2. General
Kharibaoli.co.in is an online platform for purchasing dry fruits, spices, seeds, herbs, and related products. By using this website, you confirm that you are 18 years or older and legally capable of entering into agreements.
3. Product Information
We strive to provide accurate product details, images, and prices. However, natural variations in colour, aroma, or texture may occur. Kharibaoli.co.in reserves the right to update product information without prior notice.
4. Pricing & Payments
All prices are listed in Indian Rupees (INR). We may change prices at any time without notice. Payments must be completed through secure payment gateways available on the website.
5. Order Processing & Delivery
Orders are processed based on stock availability. Delivery timelines may vary depending on location and logistics partners. Delays caused by courier services or unavoidable circumstances are beyond our control.
6. Returns, Refunds & Replacement
Due to the consumable nature of our products, returns are accepted only for damaged, defective, or incorrect items. Issues must be reported within 24 hours of delivery with photo/video proof. Refunds or replacements are initiated after verification.
7. Cancellation
Orders may be cancelled before dispatch. Orders cannot be cancelled after shipping. We may cancel an order in cases of unavailability, payment failure, or suspected misuse.
8. Website Use & Intellectual Property
All branding, text, product data, images, and design elements belong to Kharibaoli.co.in. Copying or reproducing any part of the website without written permission is prohibited.
9. Privacy
Customer information is securely stored and used only for order-related purposes. We do not sell or share personal data with third parties except logistics and payment partners.
10. Limitation of Liability
Kharibaoli.co.in is not liable for indirect, incidental, or consequential damages caused due to product usage or reliance on website information. Purchases are made at the customer’s discretion.
11. Amendments
Kharibaoli.co.in reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website indicates acceptance of revised terms.
Frequently Asked Questions (FAQ) – Kharibaoli.co.in
1. What products do you sell?
We offer a wide range of high-quality products including dry fruits, nuts, spices, herbs, seeds, superfoods, and festive gift packs — sourced from trusted suppliers and farms.
2. Are your products original and pure?
Yes. All items listed on Kharibaoli.co.in are 100% authentic, fresh, and naturally sourced. We never compromise on quality and do not sell low-grade or adulterated products.
3. How can I place an order?
Simply browse products on our website, add your chosen items to the cart, and proceed to checkout. Fill in your contact and delivery details, choose the payment method, and confirm your order.
4. What payment methods do you accept?
We accept secure online payments through:
UPI
Debit/Credit Cards
Net Banking
Wallet Payments
(If available) Cash on Delivery (COD) may include an additional handling charge.
5. Do you deliver all over India?
Yes, we ship to most pin codes across India through trusted courier partners. If your location is not serviceable at checkout, you may contact support to verify availability.
6. How long does delivery take?
Estimated delivery depends on location:
Delhi/NCR: 1–3 working days
Metro cities: 3–6 working days
Other major cities: 4–9 working days
Remote areas: 6–12 working days
7. How do I track my order?
Once your order is dispatched, you will receive an SMS/email/WhatsApp with a tracking link or AWB number. You can track your shipment in real time.
8. Can I cancel my order?
You can cancel your order only before it is dispatched. Once shipped, cancellation is not possible. If you want, we can stop COD availability on your account to avoid accidental orders.
9. What is your return and refund policy?
Due to the consumable nature of the products, returns are accepted only if:
The item is damaged during delivery
You receive the wrong product
Items are missing, defective, or expired
The issue must be reported within 24 hours of delivery with full unboxing video/photo proof.
10. Do I need to provide an unboxing video?
Yes. A clear video from the moment of opening the parcel is required to process claims related to missing, expired, damaged, or incorrect items. This helps ensure fairness for both customers and the business.
11. What if I am not available at the delivery address?
The courier will attempt delivery 2–3 times. If unsuccessful, the parcel may return to us. Re-shipping charges may apply if you request delivery again.
12. How do I store dry fruits and spices after delivery?
For maximum freshness:
Store in an airtight container
Keep in a cool, dry place away from sunlight
Refrigerate seasonal dry fruits like berries and nuts during summer
13. Do you offer gift packing or custom gift boxes?
Yes! We provide premium gifting options for festivals, weddings, and corporate needs. For bulk gifting or customisation, contact customer support.
14. Do you offer wholesale pricing on bulk orders?
Yes, we supply bulk quantities for retailers, sweet shops, restaurants, and food manufacturers. Competitive wholesale pricing is available for high-volume orders.
15. Can I change my delivery address after placing an order?
Address changes may be possible only before dispatch. Once the order is shipped, the address cannot be modified.
16. How do I contact customer support?
You can contact us via:
Email support
Website contact form
(If available) WhatsApp / phone helpline
We respond within 24–72 hours, depending on ticket volume.
Need Help?
If your question is not listed above, feel free to contact us anytime. We are happy to assist you and ensure a smooth shopping experience every time.