Shipping and Delivery

Shipping & Delivery Policy – Kharibaoli.co.in

At Kharibaoli.co.in, we are committed to delivering fresh and premium-quality dry fruits, spices, herbs, seeds, and wellness products to customers across India in the fastest and safest manner. Our Shipping & Delivery Policy explains how orders are packed, processed, shipped, tracked, and delivered, along with expected timelines, charges, and customer responsibilities.

By placing an order on our website, you agree to the terms mentioned below.

1. Serviceable Locations

We currently deliver orders to most pin codes across India through reliable courier and logistics partners.
If your pin code is not serviceable at the time of checkout, you may contact customer support to verify availability and alternative options.

2. Order Processing Time

Once an order is placed successfully:

• Order confirmation is sent through SMS/email/WhatsApp.

• Order processing time is generally 1–3 business days.
  Processing time may vary during festivals, sales, or unforeseen circumstances, but we always try to dispatch orders at the earliest.

Orders placed after 12 PM (IST), on weekends, or on public holidays may be processed the next working day.

3. Packaging Standards

We take packaging seriously to ensure safe delivery and product freshness. Every order is packed with:

• Leak-proof and tamper-proof packaging

• Double sealing for aroma and hygiene

• Bubble wrapping for glass/breakable items when required

• Clearly labeled contents and shipping details

Our packaging is designed to withstand transportation without compromising product quality.

4. Shipping & Delivery Time

Delivery timelines vary according to location, courier network, and local conditions.

Estimated delivery time after dispatch:

These are indicative timelines and may vary due to:

• Weather disruptions

• Local restrictions or festivals

• Logistics or operational delays

• Incorrect or unreachable delivery address

5. Shipping Charges

Shipping fees are calculated during checkout based on order value, product weight, and delivery location.
Sometimes we may offer:

• Free shipping on prepaid orders

• Free shipping above a minimum purchase amount
  Such offers may vary based on running promotions and are subject to change without notice.

COD (Cash on Delivery) orders, where available, may include an additional handling fee.

6. Order Tracking

Once an order is dispatched:

• A tracking link and/or AWB number is shared with the customer via SMS/email/WhatsApp.

• Customers can use the link to monitor real-time shipping status.

If a tracking update has not changed for more than 72 hours, customers are encouraged to contact support for assistance.

7. Delivery Attempts

The courier partner will make 2–3 delivery attempts. If unsuccessful due to:

• Wrong or incomplete address

• Customer unavailable

• Customer refusal to accept

• Customer not answering calls

the package may return to our warehouse. Re-shipping charges may apply to dispatch the order again.

If the customer requests cancellation after the product is returned due to non-delivery, shipping charges may be deducted from the refund.

8. Delay in Delivery

While we strive for timely delivery, unexpected delays may occur due to factors beyond our control. In such cases:

• We will coordinate with the courier partner for resolution

• Customers may track updates using the provided tracking link

Refunds will not be issued solely due to courier delays; however, we assure full support until delivery is completed.

9. Delivery Verification & Tampered Parcels

Customers are strongly advised to check for:

• Torn, opened, or damaged parcel

• Products missing or leaking

• Wrong item delivered

If the parcel appears tampered or unsealed, do not accept the delivery.
Ask the delivery agent to mark it as “return to sender” and contact customer support immediately.

Claims for damaged or missing items must include full unboxing video and photos within 24 hours of delivery.

10. Incorrect Address or Phone Number

Customers are responsible for providing the correct:

• Full name

• Phone number

• Complete shipping address

• Pin code and landmark

If the order cannot be delivered due to incorrect details provided by the customer, shipping charges and return charges may apply.

11. Bulk Orders / Corporate Orders

Bulk or corporate orders may require additional processing and delivery time depending on:

• Volume and weight

• Custom packaging

• Delivery location

Delivery timelines will be communicated during order confirmation.

12. International Shipping

Currently, Kharibaoli.co.in does not ship orders outside India.
If international shipping is added in the future, the policy will be updated accordingly.

13. Delivery Completion & Customer Acknowledgment

An order is considered successfully delivered when:

• The tracking system shows "Delivered"

• The package is received at the customer's provided address

• The package is collected by a family member/neighbor/security guard (if permitted)

Once delivered, Kharibaoli.co.in is not responsible for:

• Package lost after delivery

• Theft from doorsteps/guard rooms

• Incorrect acceptance by a third party

14. Support & Communication

For issues related to shipping or delivery, customers may contact us through:

• Email support

• Contact form on the website

• WhatsApp helpline / phone (if available)

Please provide:

• Order ID

• Tracking number

• Photos/videos (if applicable)

• Short description of the issue

Our support team will respond within 24–72 hours, depending on volume.

Conclusion

The Shipping & Delivery Policy of Kharibaoli.co.in is designed to ensure timely, safe, and smooth delivery of fresh and high-quality products. While we work closely with trusted logistic partners, occasional delays or issues may occur due to factors beyond our control. We assure full cooperation and support to resolve delivery-related concerns quickly and transparently.

By placing an order on our website, you agree to the terms mentioned above. We thank you for choosing Kharibaoli.co.in and look forward to serving you with the finest quality dry fruits and spices — delivered fresh from tradition to your home.