Cancellation & Refund Policy – Kharibaoli.co.in

At Kharibaoli.co.in, customer satisfaction and product quality are our highest priorities. We take great care to ensure that every product is packed fresh, hygienically sealed, and delivered safely to your doorstep. Since we deal in edible and consumable products such as dry fruits, spices, herbs, seeds, and food items, our Return & Refund Policy is designed to ensure fairness, hygiene, and transparency for both customers and our business.

This policy explains when returns, replacements, and refunds are allowed, how to request them, and the conditions that apply. By placing an order on our website, you agree to the terms described in this policy.

1. Policy Overview

Because our products are consumable and perishable, returns are accepted only under specific conditions. Returns, replacements, or refunds are processed only if the delivered product is:

  • Damaged during transit

  • Incorrect or missing items

  • Defective or expired

  • Tampered or unsealed packet at delivery

We do not accept returns for:

  • Change of mind

  • Taste or appearance expectations

  • Products opened or used by the customer

  • Wrong item ordered by the customer

Our goal is to ensure fairness while maintaining food safety guidelines.

2. Return Eligibility

To qualify for a return, replacement, or refund, the customer must notify us within 24 hours of delivery with clear unboxing proof. We require:

  • Photo or video of the package before opening

  • Photo or video while opening (showing product issue clearly)

  • Order number and delivery details

Requests reported after 24 hours of delivery may not be accepted because product tampering and storage conditions cannot be verified after that time.

3. Non-Eligible Items

To protect hygiene and safety standards, the following items are not eligible for return or refund unless damaged or defective:

  • Opened packets

  • Products consumed partially

  • Items damaged due to improper storage by customer

  • Products without original packaging

  • Free gifts or promotional items

Certain product variations such as size, colour, aroma, taste, or shape may vary due to natural crop differences and are not considered defects.

4. Damaged, Wrong, or Missing Items

If you receive:

  • A damaged product

  • A different product than what you ordered

  • Missing item(s) in your order

Please raise a request within 24 hours with unboxing proof. After verification, we will provide:

  • Replacement of the damaged or incorrect product, or

  • Shipment of missing items, or

  • Refund when replacement is not possible

Refunds for these cases will be processed only after verification of the evidence shared.

5. Expired or Spoiled Products

Although rare, if a product is delivered expired or smells/tastes spoiled upon arrival, you must immediately notify us with photo/video proof. Once verified, we will arrange:

  • A replacement shipment at no extra cost, or

  • A full refund if replacement is unavailable

Products stored improperly by customers (heat, moisture, direct sunlight) are not eligible for replacement or refund.

6. Return Pickup & Customer Responsibility

In eligible cases, we may schedule a reverse pickup depending on your pin code and courier availability. Customers must:

  • Keep the product unused and in original packaging

  • Seal the package securely for reverse pickup

If pickup service is unavailable, customers may be asked to ship the product back, and shipping charges may be refunded based on case evaluation.

If a customer is unavailable or refuses pickup repeatedly, the case may be marked as closed.

7. Refund Process

Refunds are issued only after:

  • Verification of return claim

  • Successful pickup (if required)

  • Verification of received product at our warehouse, where applicable

Refund will be processed to:

  • The original payment method (UPI/card)

  • Or as store credit / wallet balance, based on customer preference

Refund timelines vary by payment method:

  • UPI / Wallet / Net Banking: 3–7 business days

  • Debit / Credit Cards: 5–12 business days

  • Store credit: Same day

If a refund does not reflect after the given time, customers may contact their bank as final settlement depends on the payment provider.

8. Replacement Process

Replacements are subject to stock availability. If the same product is not in stock, the customer may choose:

  • A different alternative of the same value

  • A refund instead of replacement

  • Wallet credit for future purchases

Replacement orders are shipped only after verification of the reported issue.

9. Order Cancellation Rules

Cancellations are allowed only before dispatch of the order. Once the order is shipped:

  • Cancellation requests will not be accepted

  • Refunds will not be issued for already shipped items

We reserve the right to cancel orders in cases such as:

  • Product out of stock

  • Payment failure

  • Invalid shipping address

  • Suspicious or fraudulent transaction

In such cases, refunds (if applicable) will be processed promptly.

10. Orders Returned Due to Delivery Failure

If an order is returned to us because the courier was unable to deliver due to:

  • Wrong or incomplete address

  • Customer not answering delivery calls

  • Customer refusing delivery

  • Customer unavailable for multiple delivery attempts

Reshipping charges may apply. Refund may be processed only after deducting:

  • Forward shipping cost

  • Return logistics cost

  • COD charges (if applicable)

Store credit may be issued instead of refund based on case evaluation.

11. Special Cases

Certain items may follow a special no-return policy due to safety and hygiene concerns, including:

  • Festive gift boxes and hampers

  • Bulk / wholesale orders

  • Subscription-based orders

  • Discounted or clearance items

Returns for these orders are permitted only if defective, damaged, or wrong items were delivered.

12. Customer Cooperation & Fair Usage

To maintain a fair and transparent return policy, customers are expected to:

  • Provide genuine claims and proof

  • Allow reasonable time for investigation

  • Not misuse the policy to gain free products

Repeated false claims or return misuse may result in:

  • Account suspension

  • Order rejection

  • Blocking of COD option

We reserve the right to protect our business from fraudulent or abusive behaviour.

13. Our Responsibility

Kharibaoli.co.in ensures:

  • Timely response to return/refund requests

  • Transparent communication throughout the process

  • Fast replacement/refund for verified cases

  • Friendly and respectful customer service

Customer satisfaction remains at the centre of all decisions.

14. Customer Responsibility

Customers are expected to:

  • Inspect the product at delivery

  • Keep unboxing proof (required for all claims)

  • Notify us within specified timelines

  • Store products in proper conditions

  • Provide correct address and contact details

Failure in these responsibilities may affect the eligibility of return/refund claims.

15. How to Raise a Return/Refund Request

To initiate a request, contact us through:

  • Email support

  • Contact form on website

  • WhatsApp/Phone support (if available)

Please include:

  • Order number

  • Delivery date

  • Photos/videos as proof

  • Issue description

Our support team will review your request and update you on the status within 24–72 hours.

Conclusion

We understand the importance of receiving safe, fresh, and high-quality products. Our Return & Refund Policy is designed to protect customer interests while ensuring that food safety and hygiene standards remain uncompromised. We appreciate your trust in Kharibaoli.co.in and assure you that every concern is handled with fairness, respect, and transparency.

By shopping on Kharibaoli.co.in, you agree to the terms outlined above. We look forward to serving you with the best quality dry fruits, spices, herbs, and natural food products — always fresh and delivered with care.